Widerrufsrecht

REFUND AND RETURNS POLICY

This Refund and Returns Policy applies for all products purchased through the OWNU checkout.

You acknowledge that OWNU provides a platform for users to purchase Products from a Seller, and that a sales contract is formed between you and a Seller only; OWNU is not part of that transaction.

If you purchase a Product from the OWNU checkout, you understand that:

  1. you are not buying a Product directly from OWNU, but from the Seller;
  2. you may contact OWNU directly about your purchase; and
  3. delivery of a Product is handled by a third party;
  4. On all digital content you will lose your 14 day right to cancel as you can instantly see the content upon purchase.

After making a purchase, you will be sent confirmation of the sales contract between the Seller and yourself via email promptly after the conclusion of the contract. 

You acknowledge that Products purchased through the OWNU software are deemed to fall within the low value off-premises contract exemption to The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

You may be requested to provide proof of purchase when requesting a refund.

If you have any questions, please email support@ownuapp.zendesk.com.

RETURNS FROM THE POSTAL SERVICE

If your order is returned to us due to non-delivery or incorrect address, it will be automatically cancelled and refunded and you will need to create another order again. You will not be refunded for the postage as we have incurred the cost sending you the order.

RETURNS BY CUSTOMER

Any returned parcels sent by the customer without acknowledgment from a member of the support team will not be returned/exchanged or refunded.

DIGITAL PRODUCTS

You acknowledge that the Seller is not obliged to provide a refund on digital Products (which includes all guides) purchased through the OWNU Software.

Once a download of a digital product has started, you do not have a right to cancel the purchase and to request a refund as per Gov UK rules.

Refunds for digital products shall only be given in the following limited circumstances:

  1. If there was a technical issue and the content was never received by the buyer.
  2. If the transaction was not a genuine transaction (e.g. card fraud etc)
  3. If there was a duplicate order or payment due to a technical fault. Genuine multiple orders by the same person are not eligible for a refund.

PHYSICAL PRODUCTS 

You acknowledge that the Seller is not obliged to provide a refund on physical Products purchased through the OWNU Software.

Refunds for physical Products shall only be given in the following circumstances:

  1. If the item was ripped or broken which made it non-functioning.
  2. If the transaction was not a genuine transaction (card fraud etc)
  3. If there was a duplicate order or payment due to a technical fault. Genuine multiple orders by the same person are not eligible for a refund.

FAULTY PRODUCTS 

If you have received a faulty product and it's within 60 days from purchase please send in a picture of the faulty product and we can exchange this but unfortunately, there will be no refunds.